Refund policy

Returns + Exchanges

All vintage is final sale. No exceptions.

New, licensed products can be returned for a full refund or exchanged for another size or for store credit.

We offer a 3-day window from the date your order is delivered to request a return or exchange. Vintage pieces are eligible for exchange or store credit only.

To qualify, items must be in the same condition you received them—unworn, unused, with tags, and in original packaging. Proof of purchase is required.

To start a return or exchange, email doug@pickedtlh.com.

Returns should be sent to:

Picked
Attn: Doug Ramos
742 West Madison Street, #113
Tallahassee, FL 32304

Customers are responsible for return shipping costs. Any items sent back without contacting us first will not be accepted.

Original shipping costs are non-refundable.

We only offer full refunds (including return shipping) if you receive a defective or incorrect item.

Damages + Issues

Check your order when it lands. If something’s off—damaged, defective, or wrong item—contact us at doug@pickedtlh.com so we can make it right.

Non-Returnable Items

Some items can’t be returned, including:

Sale items
Custom or made-to-order pieces

If you’re unsure about something, reach out before purchasing.

Exchanges

Need a different size or item? The fastest move is to return what you have and place a new order once your return is approved.

Refunds

Once your return is received and checked, we’ll let you know if it’s approved.

If approved, refunds are issued to your original payment method within 10 business days. Banks and card providers may take additional time to process.

If it’s been more than 15 business days since approval and you haven’t seen your refund, contact doug@pickedtlh.com.